Customer Service Advisors Various FT roles Job at City FM Australia Jan 2023

We are looking to hire, Customer Service Advisors Various FT roles Job at City FM Australia Jan 2023

• Customer Service Advisors Various FT roles Job
• Mulgrave VIC 3170, Australia 
• Full time

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About Company

At City FM Australia, our approach to facilities management is fundamentally different. Real, long-lasting partnerships based on collaboration, candour, and trust have taken the place of old, fleeting client-contractor relationships. We offer long-term, customised solutions that precisely meet your unique demands and are supported by an experienced staff, cutting-edge technology, and cutting-edge goods. Customer Service Consultants different FT roles employment at City FM Australia Jan 2023

Additionally, we completely disclose our budget, so if we go over, it is all our fault. But it also requires a big commitment to saving since if we underspend, you get the full amount. We provide a novel way of doing business with a financial guarantee through our business model.

Our comprehensive facilities management services provide tailored solutions to our partners across Australia. We have the expertise to manage your unique and changing needs, whether you require reactive or planned preventative maintenance, bespoke construction projects from fit-out and refurbishments to new-builds.

Job Responsibilities

• Effectively manage a high volume of both inbound/outbound calls.  
• Resolve, manage and escalate incidents logged by our customers.  
• Reporting to all Managers as required on all incidents and ensuring the correct processes are followed.  
• Ensure a swift and efficient service whilst adhering to agreed service levels and KPI’s.  
• Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.
• Undertake and complete all relevant admin duties efficiently.

Job Requirements

• Previous experience working in a contact centre,(preferred) or customer service, admin, retail and/or hospitality environment. 
• Excellent admin/computer skills.
• Excellent verbal and written communication skills (inc excellent command of English language)
• Highly customer-centric with a commitment to providing exceptional service.
• Be able to attend 2 weeks paid training onsite.

Apply now