Merchant Success Manager Job at Shopify AU DEC 2022

We’re Looking to hire, Merchant Success Manager Job at Shopify AU DEC 2022

  1. Merchant Success Manager Job
  2. Australia
  3. Full-Time

About Company

Thanks to Shopify, anyone with the desire to start a business may become independent. We've hired more than 10,000 people since 2006 and assisted 2 million merchants in 175 countries in generating over $496 billion in sales. Every 28 seconds, a Shopify business owner makes their first sale. Merchant Success Manager Job at Shopify AU DEC 2022

This work has a huge effect on people's lives, and it also profoundly affects you personally. Through this, the power of the few is distributed among the many, creating a future with more alternatives and voices than a small number of people.

Job Responsibilities

  • Creating strong relationships with businesses and their teams
  • Identifying areas for improvement, including opportunities for product adoption and implementing new Shopify features; recommending ways to best utilise Shopify’s solutions
  • Connecting merchants with top Shopify Partners for custom design, digital marketing and development projects
  • Collaborating with other Shopify teams to recommend, plan, and coordinate, ensuring the merchant receives the best possible experience across Shopify
  • Staying abreast of your merchant’s business results, future plans and challenges
  • Demonstrating an in-depth understanding of industry trends and thought leadership
  • Coaching merchants to grow their business by partnering with them on goal development, and providing tailored and structured recommendations to achieve those goals
  • Identifying opportunities and then leading, contributing and shipping projects which ultimately champion the best merchant experience.

Job Requirement

  • Experience managing large and/or complex accounts; relationship building and management is your strength
  • Experience engaging with all levels of the organisations, from CSuite through to individual contributors
  • Experience providing customer value and driving retention; you should be merchant-focused in all that you do
  • Experience or training in managing small to mid-sized projects; you’ll be working with 45+ merchants and their big picture strategy
  • Experience, training, or exposure to programming languages, custom apps, APIs, etc.; you’ll be working with multiple stakeholders and will need to speak their language
  • Experience or training in Digital Marketing (paid advertising, social media, SEO etc); you know the tactics that will drive results
  • Experience in eCommerce (understanding of acquisition, conversion, retention); it is a complex ecosystem with many moving parts, and you need to communicate how they fit together
  • Excellent collaborator and problem solver
  • Strong technical and business acumen

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