Customer Success Advocate Job at ServiceNow AU

 

We’re Looking to hire, Customer Success Advocate Job at ServiceNow AU 

  1. Customer Success Advocate Job
  2. 73 Northbourne Av Level 5, Canberra, ACT, Australia
  3. Full-Time

About Company

At ServiceNow, we believe that our people and technology together can make the world a better place for everyone. We act quickly because the world cannot wait, and for the benefit of our customers and communities, we innovate in ways that no one else can. By joining ServiceNow, you become a member of an ambitious group of innovators with a thirst for knowledge and a desire to be creative. We do everything we can to make it possible because we know that when you live your best life and share your special gifts, you produce your finest work. Together, we have lofty aspirations and assist one another in realising both our individual and group goals. We own the future, and it begins with you. Customer Success Advocate Job at ServiceNow AU 

Job Responsibilities

The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow’s best practices, innovations, and capabilities to help customers achieve their goals.

  • Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer’s needs and challenges
  • Ensure customers are technically healthy and on the most recent version of our product
  • Identify criteria for assisting your customers by using Success Plays in the Success Platform
  • Promote ServiceNow customer success stories and processes
  • Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
  • Work with ServiceNow teams to improve product adoption and increased footprint
  • Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

Job Requirement

  • 5+ years of experience providing customer professional services or related business support
  • Ability to provide independent comprehensive services
  • Experience resolving issues through analysis
  • Experience in working collaboratively
  • ServiceNow accreditations or certifications a plus

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