IT Service Desk Analyst Job at Save the Children AU

We’re Looking to hire, IT Service Desk Analyst Job at Save the Children AU

1. IT Service Desk Analyst Job
2. Carlton, Victoria, Australia
3. Part-Time

About Company

We give children a loud voice and fight for their rights both here in Australia and around the world. In 117 countries, Save the Children, a global organisation, directly assisted 38.7 million of the world's most disadvantaged children in 2019. IT Service Desk Analyst Job at Save the Children AU

In 1919, Eglantyne Jebb, a trailblazing sociologist and teacher, established Save the Children in England. Eglantyne, who had a clear vision for children's rights, penned what she considered to be the basic rights of every child in 1923. The League of Nations, the founder of the United Nations [UN], issued this strong declaration in 1924, and it currently serves as the foundation for the UN Convention on the Rights of the Child.

These fundamental rights still serve as the cornerstone for all we do today, nine decades later. Eglantyne was a pioneer for child health and revolutionised the way we treat children at a time when women had only recently gained the right to vote.

Our first Australian office established in Melbourne the same year Save the Children was founded in England to help refugees displaced by war in Europe. Throughout order to help children in Europe and the Middle East, state divisions and additional Australian branches were founded during the course of the following 50 years. In Australia, improving children's health and education became a top concern in 1951. Among our early Australian projects were welfare centres and preschools for Aboriginal and Torres Strait Islander children in Victoria.

We gave our work in Australia a new moniker in 2022: 54 reasons. The kids with whom we deal requested something approachable, pertinent, entertaining, and interesting. The 54 articles of the UN Convention on the Rights of the Child served as the inspiration for the name. Our programmes continue to help kids and teenagers learn, develop, dream big, feel protected, and have support.

Job Responsibilities

• Making a significant contribution to 1st contact call closure rates
• Logging, triaging, escalating and coordinating incidents and requests to ensure timely quality closure
• Regularly communicating with SCA employees and 3rd party providers
• Assisting to deliver on our ITSM processes and procedures, ensuring we are working towards exceeding our SLA guidelines
• Being highly customer focused and demonstrating excellent customer service skills to establish key relationships within our user community
• Acting as a focal point for users to provide quality support, with a passion for provision of ICT support services

Job Requirement

• Demonstrated IT operational support experience in customer facing role/s supporting desktop, network and telephony systems
• Experience using a Service Desk Management Tool to log, manage and track IT issues and requests to closure
• Basic knowledge of cloud solutions – eg Azure
• Knowledge and experience supporting MS Windows 10, Active Directory, Endpoint Manager (InTune) Office 365, SharePoint Online, and MS Teams
• Relevant Tertiary or Industry Certified qualifications or ITIL V3 or V4
• Knowledge and experience supporting Apple desktop environments
• Understanding of Network Topology

Apply now