Specialist Technical Support IT Services Job at IHG Hotels & Resorts

We’re Looking to hire, Specialist Technical Support IT Services Job at IHG Hotels & Resorts

1. Specialist Technical Support IT Services Job
2. New South Wales, Sydney, Australia
3. Full-Time

About Company

One of the top hotel chains in the world is InterContinental Hotels Group. We have about 6,000 open hotels and 1800 more that are scheduled to open globally. We are currently present in about 100 countries. Due to tremendous investment made in the area, we are currently seeing rapid expansion there. Since the year's beginning, 8 hotels have opened, and there are many more in the pipeline.

You are familiar with our hotel brands. They include InterContinental Hotels & Resorts, Holiday Inn, Holiday Inn Express, Crowne Plaza Hotels & Resorts, Hotel Indigo, Staybridge Suites, Candlewood Suites, EVEN Hotels, HUALUXE Hotels and Resorts, as well as Kimpton Hotels. They are some of the most well-known and well-liked hotel chains in the world.

Together, these companies further our mission of establishing True Hospitality for Good. With more rooms in a portfolio of hotels that is constantly expanding and spread across more and more areas, we have seen tremendous success in our aim. Which makes joining the team at this moment a truly exciting opportunity.

Specialist Technical Support IT Services Job at IHG Hotels & Resorts

Job Responsibilities

At IHG we are always looking at improving and applying new ways of working.  With this in mind we have a newly created role of Technology Specialist  to join our team in Sydney. We have created an IT shared services team and the Technology Specialist will provide technical on site support services and infrastructure management to our Cluster of hotels in NSW.

• Responsible for delivering an exceptional level of onsite IT Support service to our hotels participating in the cluster services.
• Maintain, manage and support participating hotel admin/back of house infrastructure
• Patch and maintain infrastructure as needed
• Receiving and owning escalations from cluster hotels.
• Ensuring that any incidents are resolved as quickly as possible.
• Driving improvements in customer satisfaction.
• New hotel opening activities as needed
• Work with Cluster IT Manager for CAPEX planning for assigned hotels

Job Requirement

• Microsoft and or Cisco qualifications essential
• ITIL Foundation V3 Certification minimum
• 3+ plus years working in technical support, preferably in a hospitality arena.
• 2+ years’ experience of working within an ITIL environment.
• Strong knowledge of Hotel Systems (PMS, POS, B/O, Revenue Systems, S&C, etc)
• Subject Matter Expert technical ability in three of the following areas and a strong understanding in the others: Email and Internet based technologies, Security and Patch Management, Microsoft client technologies, Microsoft server technologies, Cisco networking technologies, IP technical knowledge, Voice (Analogue & IPT) systems
• Experience of using typical Service Management tools
• Experience of using remote control software and AD management
• Good communications and analytical skills
• Self Starter

Apply now