Service Desk Officer Job at Hearing Australia

We’re Looking to hire, Service Desk Officer Job at Hearing Australia June 2022

1. Service Desk Officer Job
2. Australia
3. Full-Time

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About Company

We've been assisting Australians in rediscovering the love of sound for more than 70 years. We want to help you stay in touch with the people and things you care about. Officer at the Service Desk at Hearing Australia June 2022

We are the leading provider of government-funded hearing services in the country for children, young adults up to the age of 26, qualified Aboriginal and Torres Strait Islander persons, retirees, and veterans thanks to our committed team. We'll collaborate with you to fulfil our mission to provide world-class hearing solutions that are affordable for everyone, so that we can positively impact you, your family, and the communities we serve.  We are the biggest provider of hearing services for veterans, retirees, young adults, Aboriginal and Torres Strait Islander people, and children. Our devoted and compassionate staff is standing by to address your inquiries.

We want to learn more about your hearing problems and provide whatever assistance we can. We want you to feel supported, so feel free to bring a member of your family. If you want, we can also set up an interpreter. Our top goal is your health, and we want to support you on your hearing journey so you can celebrate and re-connect with the sounds you love.

Service Desk Officer Job at Hearing Australia

Job Responsibilities

• Provide exceptional customer service through excellent communication, prioritisation and fulfilment of cases in accordance with established and agreed service level agreement
• Provide first level IT support within the IT environment to users throughout the Australian Hearing business units and escalate as required
• Log, monitor and manage incidents, ensuring communication with customers is maintained to a high standard
• Diagnose and resolve incidents which users encounter within the IT environment and escalate as required
• Co-ordinate assigned incidents from creation to completion to meet customer expectation
• Initialise and distribute hardware and software to users
• Working on a rotating roster to cover our IT Service Desk operation hours (Monday to Friday 8am – 6pm

Job Requirement

• Experience in customer service in either a face to face or call centre environment
• Service Desk experience would be an advantage but not essential
• Excellent written and verbal communication skills and strong troubleshooting skills 
• Proven ability to manage to work under pressure and meet deadlines
• Good knowledge and experience with Windows based technologies
• Degree / Diploma qualification in Information Technology or similar technical field is desirable but not essential

Apply now