Service Desk Analyst Job at Allianz Australia June 2022
Service Desk Analyst Job at Allianz Australia June 2022
We’re Looking to hire, Service Desk Analyst Job at Allianz Australia June 2022
- Service Desk Analyst Job
- Australia
- Full-Time
About Company
At Allianz, we are concerned with every aspect of who you are. for a sense of belonging. for a location where education never ends. for developing new abilities and creating intriguing opportunities. for an industry to be transformed and for your curiosity to flourish. Additionally, there is flex for balance and the support you require when life twists. So come and share your thoughts, give back, and feel happy to be a part of a firm working on important issues like mental health and climate change. Let's take care of tomorrow for everyone so that we may build a better future together. Allianz is dedicated to fostering a culture where diversity is valued, everyone is included, and fresh thinking is welcomed. Talent from different backgrounds, experiences, and working styles is welcomed and valued by us. If you need any reasonable accommodations to participate in the hiring process or carry out the duties of the position, kindly let us know.
Service Desk Analyst Job at Allianz Australia June 2022
Job Responsibilities
- Responding to user queries by phone, email and self service tickets, gathering information to determine the root cause of the problem, resolving the user’s issue or enquiry wherever possible.
- Working collaboratively with your Colleagues to manage the flow of incoming requests, escalating to other IT specialists providing accurate information and any data gathered related to the user’s problem.
- Resolving the user’s technical issues by remotely accessing the user’s computer, taking steps to resolve the issue.
- Maintaining detailed and accurate records relating to the diagnosis and repair of issues, as well as tracking problems reported by multiple users
- Providing user support during updates and installation procedures for software and peripherals
Job Requirement
- Excellent written and verbal communication skills, able to communicate effectively using different mediums across multiple audiences
- Recent experience gained supporting IT users in a busy organization
- You must currently hold permanent, unrestricted rights to work in Australia
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