ITSM Solutions Specialist Job at Airservices Au

We’re Looking to hire, ITSM Solutions Specialist Job at Airservices Australia June 2022

1. ITSM Solutions Specialist Job
2. Australia
3. Full-Time

Apply now

About Company

A government-owned company called Airservices Australia is in charge of managing 11% of the world's airspace safely and effectively as well as providing aviation rescue fire fighting services at Australia's major airports. Specialist in ITSM Solutions Position at Airservices Australia June 2022

Our workforce, which is vibrant and diverse, operates from places all across the country, including busy cities, rural areas, and an island. Our people are our biggest asset. Every day of the year, this staff ensures the safety of Australian aviation, both in the air and on the ground.

We safely link individuals to their world, enabling trade, travel, and the reunification of families and friends as well as producing economic activity and jobs.

The goal of Airservices is to promote an inclusive, varied, and courteous culture. We invite driven people who value putting the needs of others above their own and who like a challenge to consider a career with Airservices. In exchange, you'll be treated as a valued team member, receive flexibility, and embark on a fulfilling career in the thrilling, constantly-evolving aviation industry.

ITSM Solutions Specialist Job at Airservices Au

Job Responsibilities

The primary purpose of this position is to work with project teams, and the ITSM Design and Integration Specialist during the project lifecycle to determine requirements and translate these into solutions to be implemented within the ITSM tools such as the ServiceNow platform.

• Creating work packages, including cost estimates and timeframes to integrate service providers and new services into the ITSM tools.
• Determine, prioritise, and oversee delivery of functional service requirements and proposed service design options based on in-scope service management tools.
• Ensuring designs are clear and unambiguous so that ITSM tools team can efficiently translate them into coded solutions.
• Proactively assess ongoing viability of designed ITSM solutions via key stakeholder
• Lead the onboarding of service providers and new services into key processes:
• Incident Management including Major Incident Management,
• Problem Management,
• Change, configuration, and release management,
• Request Management,
• Event and Availability Management, and
• Service Continuity and Disaster Recovery plans.

Job Requirement

• ServiceNow practitioner experience with broad knowledge of the tool’s capabilities and deep experience with developing solution designs to meet business requirements.
• Demonstrated ability to translate requirements and design efficient and effective ITSM service solutions.
• A working knowledge of IT service principles and frameworks including ITIL, process tools, frameworks, and best practice methods.
• Experience working within ITSM frameworks.
• Demonstrated ability to drive, deliver and sustain improvement plans and improve levels of services provided.
• Demonstrated and strong experience in business writing/reporting.
• Demonstrated ability to manage multiple priorities within a dynamic environment
• IT industry experience
• Minimum ITIL Practitioner certification.
• Degree in IT or equivalent experience.

Apply now