IT Support Analyst Job at Beyond Bank Australia

We’re Looking to hire, IT Support Analyst Job at Beyond Bank Australia June 2022

1. IT Support Analyst Job
2. National, Australia
3. Full-Time

Apply now

About Company

One of the biggest mutual banks in the nation that is 100% owned by its customers is called Beyond Bank, which started as a credit union. People who felt left behind by a financial system that didn't satisfy their needs or expectations gave birth to us more than 60 years ago. Position as an IT Support Analyst at Beyond Bank Australia June 2022

Our goal is to be the best bank for relationships, not the biggest bank. We work hard to add value for our clients, our communities, and ourselves in order to transform lives. By making our communities better places to live and work, we honour the commitment of our employees and the support of our clients.  We want to run a profitable company that that serves a greater good. We work to lessen our impact on the environment by conserving resources, cutting back on consumption, and encouraging others to do the same. There are no conflicting interests because our customers are also our stockholders. Better rates, fairer fees, ethical lending, top-notch customer service, and our multi-award-winning internet banking and mobile app all go back to the client.

Everything we do is for the good of our clients and the communities they live in. We are aware that we prosper along with our clients and local communities.

Job Responsibilities

• Providing level 1 desktop, network, systems and application support to internal staff across multiple sites, via phone, email and face to face
• Responding to IT Service Desk requests and resolving problems
• Support, update and troubleshoot for infrastructure systems requests, including Windows Active Directory, Citrix XenApp environment, Microsoft Teams, MS Windows and Office 365 applications
• Ensure systems engaged by Beyond Bank are functioning correctly and allowing staff to effectively complete their work
• Daily Systems checks
• Advocating adaptability and willingness to support other team members as necessary to manage workloads
• Building and deploying hardware
• Account Management – User provisioning, changes and exits
• Asset Management – Maintain records and conduct regular hardware & software audits

Job Requirement

• A strong interest in technology, desktop computing & network-based systems
• Experience in the use of Microsoft Windows operating systems, Microsoft Office 365 & Endpoint Manager (InTune).
• Experience in imaging and deploying desktops or laptops
• Strong knowledge of Active Directory and user account management
• An exceptional customer service focussed attitude
• High-level written and verbal communication skills
• Strong analytical and problem-solving abilities
• Excellent time management skills
• Demonstrated interest in continuous improvement
• The ability to work effectively within a team environment to achieve objective

Apply now