Customer Services Officer – Glenorchy Job at Hearing Australia

We’re Looking to hire, Customer Services Officer – Glenorchy Job at Hearing Australia June 2022

1. Customer Services Officer – Glenorchy Job
2. Australia
3. Full-Time

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About Company

We've been assisting Australians in rediscovering the love of sound for more than 70 years. We want to help you stay in touch with the people and things you care about. We are the leading provider of government-funded hearing services in the country for children, young adults up to the age of 26, qualified Aboriginal and Torres Strait Islander persons, retirees, and veterans thanks to our committed team. We'll collaborate with you to fulfil our mission to provide world-class hearing solutions that are affordable for everyone, so that we can positively impact you, your family, and the communities we serve. We are committed to assisting all Australians - all throughout Australia - in rediscovering their favourite tunes.  Under the Australian Government Hearing Services programme, you can also be qualified for discounted services from us. June 2022: Customer Services Officer position at Hearing Australia in Glenorchy

National Acoustic Laboratories, our research branch, is renowned throughout the world for its groundbreaking work and innovations in hearing health.

Customer Services Officer – Glenorchy Job at Hearing Australia

Job Responsibilities

• Positively greet clients, attend to all counter and telephone enquiries
• Liaising extensively with our clients comprising children, young adults, children with additional needs, complex needs adults, clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
• Reception and general administration duties includes booking and confirming client appointments, processing claims, data entry.
• Proactively identify client needs and offer professional advice on assistive listening devices
• Minor hearing aid repairs, accurate checking and management of the repairs
• Assisting Audiologists with the provision of clinical services to our clients
• Demonstration of the use of hearing aids and provide practice with clients
• Electronic payments and daily settlement 
• Administrative duties including monthly reports and checks

Job Requirement

• Experience in providing exceptional, friendly and client centred customer service
• Intermediate/advanced level computer literacy with intermediate/advanced skills in Microsoft Office
• Excellent interpersonal and communication skills (written and oral) with the ability to take initiative, be innovative and solve problems in a professional and approachable manner
• Able to work both independently and as part of a team, with a flexible and self-motivated approach to work and the ability to accept responsibility and take ownership to achieve outcomes

Apply now