Customer Service Officer Job at Manassen Foods Australia

We’re Looking to hire ,Customer Service Officer Job at Manassen Foods Australia Pty Ltd

1. Customer Service Officer Job
2. Western, Australia
3. Full-Time

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About Company

Since 1953, Manassen Foods has offered the diverse FMCG business top-notch customer service. We started out tiny, serving Sydney delis, but now we have a portfolio of over 60 brands and are among the top 40 food suppliers in Australia. Starting off modestly, we provided European goods to Sydney delis. to working over the years with a variety of supermarket chains. We already provide over 60 brands to cities across every state. Employee Position at Manassen Foods Australia Pty Ltd.: Customer Service Officer.

Customer Service Officer Job at Manassen Foods Australia

Job Responsibilities

• Answer the phones promptly, in a professional and courteous manner. Be the first point of contact for customers on the phone
• Completion of daily admin tasks in order to deliver excellent customer service
• Provide knowledgeable, polite and proactive service to new and existing customers, whilst encouraging sales.
• Complete assigned tasks with a high level of attention to detail and accuracy, including customer orders
• Promote CCC’s entire range, including hard to handle specialty product.
• Cross sell & upsell across the entire portfolio.
• Adapt to customers changing demands by taking initiative, being self-motivated, and maintaining a ‘can-do’ attitude.
• Attend all internal product training classes ensuring you are constantly updating your product knowledge on existing and new products
• Provide product expertise where possible via the telephone or product notes
• Create trustworthy relationships with your team and customers.
• ‘Under promise and over deliver’, always go beyond to exceed customers’ expectations.
• Work closely with all members of the team to maximise sales and customer satisfaction

Job Requirement

• Hospitality or retail professional experience is an advantage
• Intermediate to advanced Microsoft office skills (Word, Excel, PowerPoint and outlook).
• Organisational & time management capabilities with a focus on multitasking and reprioritising
• Excellent communication, both written and verbal
• Ability to work autonomously and meet deadlines
• Positive attitude, proactive and shows initiative and works well under pressure
• A can-do, team-focused attitude is essential for success
• Strong interpersonal skills – ability to liaise confidently with customers and suppliers – excellent customer service skills
• Attention to detail – Accurate key entry skills

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