Community & Operations Lead Job at Hub Australia SEP 2022

We’re Looking to hire, Community & Operations Lead Job at Hub Australia SEP 2022

1. Community & Operations Lead Job
2. Sydney CBD, Australia
3. Full-Time

About Company

13 locations in Sydney, Melbourne, Brisbane, Canberra, and Adelaide are home to Hub Australia's premium workplaces, business networks, and services. Community & Operations Lead Job at Hub Australia SEP 2022

With over 100 employees and 5500 members nationwide, including small businesses, the government, non-profit organisations, and corporations, Hub, which was founded and is headquartered in Melbourne, has quickly expanded to become the largest privately-owned coworking operator in Australia.

The 2011-founded Hub is a Certified B-Corporation and the country's first coworking space to receive Climate Active's Carbon Neutral certification. As we continue to construct the best location to create, share, and collaborate with others, there is a perfect spot for you to grow with us. Hub is a fun, vibrant, and dynamic atmosphere with plenty of space for advancement.

Job Responsibilities

• Be the go-to person for your clubhouse members
• Lead and coordinate member events in your local clubhouse as specified by the national member journey program, including facilitating member talks and panel discussions as required
• Take each member through the Hub member journey, including face-to-face member check-ins
• Facilitate commercial connections and opportunities for members to help their businesses evolve and grow
• Utilise the Member Portal and Hubspot for all member engagement and communications, and to supplement in-space community activity
• Conduct and review member exit interviews, ensuring relevant feedback is acted on through the appropriate channels 
• Deliver important information to members through our member communication channels in line with the Hub Australia brand and ethos
• Sales and sales administration for a range of Hub Australia products
• Manage membership renewals and work closely with the Clubhouse Manager and Membership Sales Manager as required
• Build and maintain a waiting list for Clubhouse membership products
• Deliver tours and trial day experiences to prospective members or as requested
• Member administration, including license agreement, onboarding, and off-boarding members
• Work with the Clubhouse Manager to complete invoicing and monthly bill run accurately and on time; manage the Hub Australia delinquents process for your members
• Connect with local organisations and attend networking events to promote the Hub Australia community and identify potential members.
• Work collaboratively with your Clubhouse team and ensure budgets are met. 

Job Requirement

• 2+ years’ experience in a fast-paced customer service environment
• 2+ years’ experience in account management 
• The ability to build rapport with your members – understanding their businesses and their needs
• A genuine passion for managing client relationships and the ability to analyse, develop and cultivate new business with existing members
• Presentation skills – you will be required to speak to our member community often
• Strong leadership skills with the ability to motivate your peers to achieve a common goal
• The ability to juggle competing priorities whilst remaining solutions-focused
• Strong time management skills and excellent attention to detail.

Apply now