Associate Key Accounts (Customer Service) Job at adidas AU

We’re Looking to hire, Associate, Key Accounts (Customer Service) Job at adidas AU

1. Associate Key Accounts (Customer Service) Job
2. Melbourne, Australia
3. Full-Time

About Company

To honour individuality and encourage the athlete within each of us, we invent and create in order to combine performance, fitness, and fashion. You can connect with your favourite athletes, fashion icons, and individuals who share your commitment to excellence there. In which we genuinely believe in striking a balance between your career and life as well as sport and style. adidas provides countless chances. adidas offers growth programmes and company sports programmes that enable you to achieve your best, regardless of your level of experience. It is a driven workplace developed by creative thinkers. We have a special sense of teamwork that is cultivated by the variety of our ideas, cultures, and personalities. It's for those of our people who think that sports may improve society. You can add to a storied history at adidas. You have the power to influence the future of sport, fashion, and yourself.

Associate Key Accounts (Customer Service) Job at adidas AU

Job Responsibilities

• Management of Wholesale Key accounts.
• Creating and uploading pre-orders and contracts in line with pre-order timelines.
• Perform required maintenance on pre-orders.
• Cleansing of contracts as per the Rules of Engagement.
• Processing of EDI orders and communicating with Customers on error resolution.
• Processing of contract call-offs in season within specified timelines for pre-orders and refills.
• Management of Order Book is an ongoing requirement.
• Communication and liaison with the sales team on a regular basis.
• Responding to incoming requests within specified time frames and handling customer inquiries in an efficient and professional manner.
• Providing product information, pricing queries, and processing orders into the system.
• Follow up on customer requests, issues, and complaints to resolution.
• Achievement of agreed department KPI’s to drive superior service delivery.
• Developing a strong understanding of the Company’s product range.
• Contributing to the team’s continuous improvement initiatives and targets.
• All testing as required within SAP systems.

Job Requirement

• A strong customer service focus.
• A high level of problem-solving ability.
• Advanced organizational and time management skills.
• Superior attention to detail and accuracy.
• Excellent communication skills and a proven ability to develop long-lasting relationships with our internal and external partners.
• Ability to contribute to a team environment where performance is measured.
• Experience in working under pressure to meet deadlines and conflicting priorities.
• Strong Microsoft Office skills are essential.
• Experience using SAP is highly desirable.
• A flexible and mature approach is imperative.

Apply now