APS 4 Dispute Resolution Officer Job at Randstad

We’re Looking to hire, APS 4 Dispute Resolution Officer Job at Randstad Australia June 2022

1. APS 4 Dispute Resolution Officer Job
2. Sydney, New South Wales, Australia
3. Full-Time

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About Company

Following the global merger of Randstad and Vedior, the Randstad brand was established in Australia in 2009. It offers specialised recruiting and HR solutions across the broadest range of skills disciplines and industry sectors. The Randstad brand was founded in the Netherlands in 1960. To find out more about how we can support your talent or career needs, get in touch with us. Randstad Australia's APS 4 Dispute Resolution Officer Position June 2022

Success is influenced by those around you. Making the appropriate selections for your social circle is important for this reason. Randstad supports you in hiring and keeping the best personnel to help you develop, perform, and achieve because they believe in the power of people.  Randstad supports you in hiring and keeping the best personnel to help you develop, perform, and achieve because they believe in the power of people. More than 90% of the world's HR services industry is served by Randstad, which operates in 39 countries and employs about 38,820 people directly. Additionally, 649,000 individuals are employed by other businesses every day through Randstad. Our company's objective at Randstad is to "shape the world of work."

Our interest is connecting the best talent with the finest organisations that will help them reach their full potential, as well as connecting businesses with creative talent that will help them expand and generate income. We are committed to having a significant impact on the "World of Work," to put it briefly.

APS 4 Dispute Resolution Officer Job at Randstad

Job Responsibilities

The APS4 Dispute Resolution Officer role is responsible for case-managing a range of complaints from the members of the public including difficult complaints.

• Communicating effectively with people from a wide range of cultural and social backgrounds, both orally and in writing.
• Assess and categorize complaints under a formal framework, obtaining further information as required and determining the next steps in the process.
• Prepare draft recommendations, including considered, accurate and reasoned statements of reasons.
• Ensure the efficient and accurate recording of information.
• Develop and maintain strong relationships with team members and other stakeholders
• Other administrative duties as required.

Job Requirement

• Good organizational and good written and verbal communication skills
• Ability to adapt systems and processes to change priorities and situations in a timely and efficient manner
• Resilience and ability to manage unreasonable complainant conduct
• This role requires applicants to be an Australian citizen
• A National Police check / Workers check will need to be completed before starting
• secondary school/high school

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