Solutions Engineer (AUSTRALIA Remote) Job at Turnitin, LLC

We’re Looking to hire, Solutions Engineer (AUSTRALIA Remote) Job at Turnitin, LLC July 2022

1. Solutions Engineer (AUSTRALIA Remote) Job
2. Melbourne VIC, Australia
3. Full-Time

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About Company

Since 1998, our staff has been a varied, committed collection of individuals serving the international education community. Our technology encourages truthfulness, consistency, and equity in all spheres of academic inquiry. to protect the quality of international education and significantly enhance student performance. Our goal is to enhance learning outcomes, and we accomplish this by placing educators and students at the centre of all we do. We look for coworkers that are eager to learn new things and develop professionally, and we create an environment that supports this. Integrity is the lifeblood of Turnitin; it is the basis of our services, the way we interact with one another, and the way we deal with clients and suppliers.  We favour action and give our teammates the authority to make choices. We work hard to eliminate silos, successfully collaborate, and recognise one another's accomplishments. Local customs are respected, and diversity is valued. To have the biggest possible impact on education, we think internationally in everything we do.

Turnitin, LLC Position for Solutions Engineer (Australia Remote) July 2022

Job Responsibilities

• Provide technical sales support to the sales team to meet revenue and growth objectives
• Support sales support in drafting functional and technical elements of RFIs/RFPs for the Sales team
• Responsible for performing customer needs assessments and solution finding sessions, including technical questionnaires to be completed during the sales process
• Accompany sales team for on-site prospect presentations as required
• Work with Professional Services and Sales teams to ensure strategic customer success and transitions by identifying needs, contract terms, and technical requirements
• Work with T&I and Client Success teams to ensure strategic customer success and transitions by identifying customer needs, contract terms, and technical requirements, and working together to provide solutions to customer problems and technical hurdles.
• Work with Sales and T&I teams to manage the Proof of Concept/Pilot programs for prospective clients in the sales cycle
• Responsible for representing the product value add, both technically and functionally, to customers at events such as conferences, on-site visits, demonstrations, etc.
• Navigate complex customer use cases and apply Turnitin product suites value to specific/complex use cases
• Analyse and identify opportunities for product growth across the whole customer cycle, and ensure clients meet success and ROI  goals post implementation
• Assist sales team in coordinating answers to complex client queries post sale as required

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Job Requirement

• Bachelor’s degree (or higher) in a related study or equivalent work experience
• Technical understanding/experience with Turnitin products or a technical knowledge of SaaS products that can be leveraged to learn Turnitin product suite 
• Experience operating within a CRM (Salesforce experience is a plus)
• Understanding of single sign on authentication methods and LMS integrations
• Strong communication skills to all organizational levels 
• Ability to present in front of large audiences
• Ability to build relationships quickly with prospects/customers
• Highly organized and efficient at time management
• Knowledge of assessment practice and design in Australian HE highly preferred

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