Senior Service Engineer Job at Microsoft

We’re Looking to hire, Senior Service Engineer Job at Microsoft AU July 2022

1. Senior Service Engineer Job
2. Australia
3. Full-Time

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About Company

At the core of all we do at Microsoft ANZ is our passion for innovation, technology, and carrying out meaningful work. Together, our team and our clients are motivated to imagine greater by this enthusiasm.

The Identity Advanced Cloud Engineering (ACE) Team, part of the Identity Engineering team, is in charge of assisting customers in achieving more by keeping track of the state of customer service and delivering exceptional support for the most challenging issues faced by Microsoft's top clients. July 2022: Senior Service Engineer Position at Microsoft Australia.

Every day, millions of users' access to Microsoft Cloud must be managed, authenticated, and secured by the Identity Engineering team. The goal of businesses is to safeguard their data while enabling their staff to work effectively from any place and on any device.

Do you want to play a key role in the three Microsoft cloud initiatives that will empower partners and customers to secure their environments and maximise the benefits of Microsoft cloud services? Are you searching for a position where you can work closely with clients to assist them in becoming cloud-enabled businesses? Do you want to help one of Microsoft's businesses that is expanding the quickest? In such case, we need to find you!

Job Responsibilities

As a Senior Customer Engineer in Advanced Cloud Engineering team, you will work with customers and Program Managers to deploy Identity and Access Management solutions, closely monitor customer health, and own the response to customer support requests in a 24x7x365 environment via phone, email or web, representing Microsoft and the Identity Engineering team.

• You will collaborate with subject matter experts within your team, across engineering teams, account teams, and management while continuing to maintain responsibility for being the first and last point of contact for your customer until issues are resolved.
• In this role you will develop deep technical expertise, have an opportunity to learn new emerging technologies, and help those around you grow.
• As you learn, you will apply an engineering approach to defining processes, analyze data, and work with engineering teams and leadership to continuously improve the customer experience.

• We are looking for individuals sharing a passion for supporting customers, demonstrate empathy, a strong communicator, have a growth mindset, and a strong technical acumen to join one of the most customer connected engineering teams at Microsoft.
• The roles are technical, customer facing, have opportunity to grow professionally and technically.

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Job Requirement

• S./B.A. Degree in Computer Science, Engineering or Equivalent Experience.
• Proven  experience in deep technical role in IT, Technical Support, Consulting, Development, Program Management or similar roles and hand-on experience in one or more of the following cloud areas: Directory Services, User and Identity Management, Access Management such MFA, Conditional Access, Device, and application management, Authentication Protocols (Kerberos, PKI, OAuth, SSO,SAML, etc.), Development of applications using Single Sign-On (SSO), MSAL, or similar authentication libraries and technologies), Federation (ADFS, Shibboleth, CA SiteMinder, Okta, PING etc), Data Platform: SQL Server, Azure SQL DB, Azure Cosmos DB, Azure Data Factory, Application Development and Debugging Experience (C/C++/C#, Python, Java, etc.)
• Proven experience directly engaging and managing customer relationships
• Proven  experience Microsoft Identity and Access Management solutions such as MFA, Conditional Access, Azure Active Directory, Federation Services, application management

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