Program Manager 2 Job at Microsoft AU AUG 2022

We’re Looking to hire, Program Manager 2 Job at Microsoft Australia AUG

1. Program Manager 2 Job
2. Australia
3. Full-Time

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About Company

Microsoft Corporation is a multinational technology company with headquarters in Redmond, Washington, in the United States. It creates computer software, consumer electronics, personal computers, and related services. The Windows range of operating systems, the Microsoft Office package, and the Internet Explorer and Edge web browsers are some of its best-known software offerings. The Xbox video gaming consoles and the Microsoft Surface range of touchscreen personal PCs are its two main hardware offerings. Microsoft was the world's largest software company by revenue as of 2016; it was rated No. 21 in the 2020 Fortune 500 rankings of the largest United States firms by total revenue[3]. It is one of the Big Five American technological firms, along with Apple, Google, Amazon, and Meta. Microsoft Job Opening for a Second Program Manager in August 2022.

Job Responsibilities 

• Own and deliver the customers’ FastTrack service customer and partner experience. Provide guidance and advice to proactively help customers avoid issues, while removing roadblocks.
• Improve the FastTrack for Dynamics 365 experience by identifying and working with other colleagues within Microsoft to get product features built, processes implemented, and policies changed, and capturing data
• Evangelize and be a “model representative” for the FastTrack Program, to others inside Microsoft including field sales staff, technical support, and engineering, to Dynamics Partners, and most importantly to our customers

Job Requirement

• Deep understanding of Dynamics 365 Customer Engagement online technology including leadership roles within 2+ enterprise-level projects within enterprise/global accounts
• Demonstrable experience (5+ years) implementing (functional or technical) and supporting Dynamics 365 or competitive solutions
• 5+ years of experience in systems development, and software support or IT consulting or equivalent industry experience with Microsoft products
• Knowledge and technical proficiency in adjacent technologies including the following: Office 365, Power BI, PowerApps, Microsoft Azure, Azure Logic Apps, Flow, SQL, AD, etc. (certifications a plus)
• Passion for customers, technology and learning. Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners
• Strong problem-solving ability ranging from conceptualization to implementation
• Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity
• Demonstrated leadership skills are required. Candidate should also have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others
• Excellent communication skills with proven ability to communicate at all levels in a customer organization from CxO to end users and IT professionals
• Bachelor’s degree in software engineering, computer science or equivalent work experience
• Five or more years of professional experience as a senior technical resource leading large software implementation projects
• Exceptional leadership acumen with demonstrated success in “engaging virtual teams” with ability to influence others and ensure results
• Ability to coach and collaborate effectively with field teams, customers, and product teams to ensure customer success.

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